Title: Effective Communication and Active Listening

Duration: 34 Mins

Overview: Effective Communication and Active Listening

Effective communication is the foundation of successful interactions in both personal and professional settings. It involves the clear and respectful exchange of ideas, thoughts, and information, ensuring that messages are not only sent but also correctly received and understood. At the heart of effective communication lies active listening—the skill of fully focusing on a speaker, understanding their message, responding thoughtfully, and retaining the information shared.

Active listening goes beyond simply hearing words; it includes giving full attention, using positive body language, asking meaningful questions, and providing feedback that shows empathy and understanding. Together, these skills reduce misunderstandings, build stronger relationships, enhance teamwork, and create a positive communication culture in the workplace.

Mastering effective communication and active listening empowers individuals to express themselves clearly, listen with intent, and respond in ways that foster trust, collaboration, and mutual respect.

 Duration: 10 minutes

1. Pass Mark: 80% (8 out of 10 correct answers required to pass)